Shipping policy
Velcena keeps shipping straightforward. This Shipping Policy explains where we ship, how long order handling and delivery are estimated to take, what standard shipping costs, and how tracking information is provided.
This policy applies to orders shipped within the United States.
Shipping Region
Velcena ships orders within the United States.
Transaction Currency
Orders and product prices are processed in USD.
Business Days
Our business days are Monday–Friday.
Shipping and delivery estimates stated in business days are based on this business-day schedule.
Order Cut-Off Time
Our order cut-off time is 4:00 PM (GMT-7), Monday–Friday.
Orders are handled according to the processing timeframe outlined below.
Handling Time
Please allow 2–5 business days for order handling before shipment.
Transit Time
After shipment, estimated transit time is 6–10 business days.
Estimated Delivery Time
The total estimated delivery time is 8–15 business days.
This estimate consists of:
- Handling time: 2–5 business days
- Transit time: 6–10 business days
- Total estimated delivery: 8–15 business days
Delivery times are estimates rather than guaranteed delivery dates.
Shipping Cost
Velcena offers free standard shipping for orders within the United States.
Order Tracking
After your order has shipped, tracking information will be sent to you by email with a tracking link.
Use the tracking link in that email to follow the shipment's available tracking status.
Delayed Orders and Tracking Help
If you need help with an order that has not arrived within the estimated delivery period, or if you have a question about tracking, contact info@velcena.com.
Please include your order number and the email address used during checkout so we can identify the order.
We aim to respond within 48 business hours.
Contact & Business Information
Store Name: Velcena
Operating Address: 3027 Sherwood Dr, Coeur D Alene, ID 83815, United States
Contact Email: info@velcena.com
Operating Hours: 10:00 AM–7:00 PM (GMT-7)
Expected Response Time: Within 48 business hours
The address above is Velcena's Operating Address. It is provided for business identification and transparency and is not identified as a warehouse, fulfillment facility, or Return Address.