Contact Us
Have a question about an order or one of our lighting products? Contact Velcena by email and include the details that will help us identify what you need.
We aim to respond within 48 business hours.
Contact & Business Information
Store Name: Velcena
Operating Address: 3027 Sherwood Dr, Coeur D Alene, ID 83815, United States
Contact Email: info@velcena.com
Operating Hours: 10:00 AM–7:00 PM (GMT-7)
Expected Response Time: Within 48 business hours
Our Operating Address is provided for business identification and transparency. It is not identified as our Return Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Help With an Order
For questions about an existing order, email info@velcena.com and include:
- Your order number
- The email address used at checkout
- A brief description of your question or issue
Providing these details helps us identify the order and respond efficiently.
Questions About a Lighting Product
If you have a question about a chandelier, pendant light, wall light, or another lighting product, include the product name or product page link in your email.
For questions about dimensions, specifications, or other product details, please also check the information listed on the relevant product page before contacting us.
Returns and Exchanges
If you need help with a return or exchange, contact info@velcena.com before sending the product back.
Return requests must be reviewed first. If the request is approved, Velcena will provide the applicable return instructions and return destination. Approved returns and exchanges have free return shipping.
Do not send a product back without following the approved return instructions.