About Velcena

Lighting With Less Guesswork

Velcena is an online store offering lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.

Lighting has a job to do, but that does not mean it has to be boring. A fixture can help shape how a room looks and feels while serving its practical purpose. Velcena keeps the shopping experience straightforward so you can focus on finding lighting that fits your space and preferences.

What You'll Find at Velcena

Our store focuses on lighting for different spaces and styles, including:

  • Chandeliers
  • Pendant lights
  • Wall lights
  • Related lighting products

Before ordering, review the information shown on the relevant product page so you can decide whether the product is appropriate for your intended use.

If something is unclear, contact us at info@velcena.com before placing your order.

Clear Information Before You Buy

We want the important details to be easy to find.

Velcena provides customer-facing information covering:

  • Product and pricing information
  • Payment methods
  • Shipping and delivery
  • Order tracking
  • Returns and exchanges
  • Refunds
  • Cancellations
  • Customer support

Orders are processed in USD, and Velcena sells within the United States.

We offer free standard shipping. Orders have an estimated 2–5 business day handling time and 6–10 business day transit time, for a total estimated delivery time of 8–15 business days.

After an order ships, tracking information is sent by email with a tracking link.

Returns Without the Guessing Game

Return requests may be submitted within 30 days from delivery.

Exchanges are available for eligible products, and return shipping is free for approved returns and exchanges. Velcena does not charge a restocking fee.

Returns must be requested and approved before an item is sent back. If approved, the applicable return instructions will be provided.

Please review our Return & Refund Policy for the complete process.

Need Help?

Questions about a lighting product or an order are welcome.

For an existing order, including your order number and the email address used during checkout can help us identify the order efficiently.

For a product question, include the product name or product-page link when possible.

We aim to respond within 48 business hours.

Contact & Business Information

Store Name: Velcena
Operating Address: 3027 Sherwood Dr, Coeur D Alene, ID 83815, United States
Contact Email: info@velcena.com
Operating Hours: 10:00 AM–7:00 PM (GMT-7)

The address above is Velcena's Operating Address. It is not designated as a Return Address.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.