Billing Terms & Conditions
These Billing Terms & Conditions explain the payment methods, transaction currency, and billing information applicable to purchases from Velcena.
Accepted Payment Methods
Velcena accepts the following payment methods:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
Select an available payment method during checkout.
Transaction Currency
Velcena operates in USD.
Product prices, order amounts, and payment transactions are displayed and processed in USD.
Billing Information
Please provide complete, current, and accurate billing information during checkout.
Depending on the selected payment method, requested information may include:
- Account or cardholder name
- Billing address
- Payment information
- Contact email address
Review the information entered before submitting your order.
Payment Information
Enter payment information through the payment options provided during checkout.
For your security, please do not send passwords, complete card numbers, card security codes, or other sensitive payment credentials to Velcena by email.
Review Before Placing an Order
Before submitting an order, please review the information shown at checkout, including:
- Selected products
- Product quantities
- Product prices
- Shipping information
- Billing information
- Order total
- Selected payment method
All transaction amounts are shown in USD.
Shipping Summary
Velcena ships within the United States and offers free standard shipping.
Current shipping estimates are:
- Order Cut-Off Time: 4:00 PM (GMT-7), Monday–Friday
- Handling Time: 2–5 business days
- Transit Time: 6–10 business days
- Estimated Delivery Time: 8–15 business days
Business days are Monday–Friday.
After shipment, tracking information is sent by email with a tracking link.
For complete details, please refer to Velcena's Shipping Policy.
Returns, Exchanges & Refunds
Return requests may be submitted within 30 days from delivery.
Customers must request a return and receive approval and return instructions before sending a product back.
Key terms include:
- Return Window: 30 days from delivery
- Exchange Availability: Available for eligible products
- Return Shipping: Free for approved returns and exchanges
- Restocking Fee: None
- Inspection Time: 1–3 business days after receipt
- Refund Processing: Within 10 business days after inspection and approval
- Refund Method: Original payment method
The applicable return destination and instructions are provided as part of the approved return process.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
For complete requirements and instructions, please refer to Velcena's Return & Refund Policy.
Order Cancellations
Order cancellation is available before shipment.
To request a cancellation, contact Velcena at info@velcena.com.
Questions About Billing or Payments
For questions about billing, payments, or an existing order, contact Velcena using the information below.
When contacting us about an order, including your order number and the email address used during checkout can help identify the order.
Please do not include passwords, complete card numbers, card security codes, or other sensitive payment credentials in your email.
Contact & Business Information
Store Name: Velcena
Operating Address: 3027 Sherwood Dr, Coeur D Alene, ID 83815, United States
Contact Email: info@velcena.com
Operating Hours: 10:00 AM–7:00 PM (GMT-7)
Expected Response Time: Within 48 business hours
The address above is Velcena's Operating Address. It is not designated as a Return Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.