Disclaimer

This Disclaimer explains the general limitations that apply to information presented on the Velcena website.

General Website Information

Velcena offers lighting products, including chandeliers, pendant lights, wall lights, and related lighting products.

Information provided on our website is intended to help customers understand our products, store policies, ordering process, and available customer support.

Website content should not be treated as professional electrical, engineering, construction, legal, or other professional advice.

Product Information

Please review the information provided on the applicable product page before placing an order.

Product dimensions, specifications, features, and other product-specific information should be reviewed carefully to determine whether a product is appropriate for your intended use.

Velcena does not make any warranty, certification, performance, safety, or other product guarantee unless it is specifically stated in the applicable product information or store policy.

Installation and Use

Lighting products may require installation.

Customers should follow the instructions supplied with the applicable product and any requirements that apply in their location.

Where professional installation is appropriate for the product or installation situation, customers should use an appropriately qualified professional.

Nothing on the Velcena website should be interpreted as a substitute for professional electrical or installation advice.

Store Policies

Purchases from Velcena are subject to the applicable customer-facing policies available on our website, including our Shipping Policy, Return & Refund Policy, Billing Terms & Conditions, and other applicable terms.

If a specific store policy contains terms that apply to an order, those terms should be reviewed together with this Disclaimer.

Nothing in this Disclaimer is intended to limit customer rights that cannot legally be limited under applicable law.

Questions?

If you have a question about a product, order, or store policy, contact Velcena before placing your order when additional clarification is needed.

Contact & Business Information

Store Name: Velcena
Operating Address: 3027 Sherwood Dr, Coeur D Alene, ID 83815, United States
Contact Email: info@velcena.com
Operating Hours: 10:00 AM–7:00 PM (GMT-7)

We aim to respond to customer inquiries within 48 business hours.

The address above is Velcena's Operating Address.